Privacy Policy

Information We Collect

Personal Data

We collect the following types of personal data from you:

• Account Registration Details: Full name, date of birth, gender, physical address, and email address are required for account creation and verification.
• Contact Information: Telephone numbers may be provided for customer support or account recovery.
• Financial Information: Payment details, including credit/debit card numbers and bank account information, are collected to process deposits and withdrawals securely.
• Identity Verification: Additional identification documents, such as a passport or ID card, may be required for compliance with legal regulations.
• Communication Preferences: We record your preferences regarding the receipt of marketing materials and notifications.

Non-Personal Data

We also collect non-personal data to improve our services:

• Technical Information: This includes your IP address, browser type and version, operating system, and device type.
• Usage Data: Information about your interactions with our website, such as pages visited, time spent, and navigation patterns.
• Geolocation Data: Data collected to ensure compliance with regional access regulations.
• Cookies and Similar Technologies: We use cookies to store user preferences, track sessions, and gather analytical data. You can manage your cookie settings through your browser.

How We Use Your Information

Your information is used for the following purposes:

• Providing and Managing Services: We use personal data to create and manage your account, verify your identity, and provide customer support.
• Processing Transactions: Financial information is used to facilitate deposits, withdrawals, and other financial transactions.
• Communication: We use your contact details to send transactional emails, promotional offers, and important updates. You can opt-out of marketing communications if you wish.
• Enhancing User Experience: Non-personal data helps us optimize website functionality, personalize your experience, and deliver targeted content.
• Compliance and Legal Obligations: We comply with legal and regulatory requirements, such as anti-money laundering laws, which may involve sharing data with authorities.
• Security and Fraud Prevention: Your data is used to monitor for suspicious activities, protect against fraud, and maintain the security of our services.
• Research and Analytics: Aggregate data is used for internal research, statistical analysis, and strategic planning.
• User Consent and Preferences: We respect your privacy choices and use your data for marketing or sharing with third parties only with your explicit consent.

Sharing Your Information

SilverSands Casino is committed to protecting your privacy. We only share your information in specific circumstances:

Sharing with Service Providers

We may share your personal information with trusted third-party service providers who assist us in our operations. These include:

• Payment Processors: To handle secure transactions, such as deposits and withdrawals.
• Customer Support Services: To provide customer support and address inquiries.
• Marketing Partners: To manage promotional campaigns and email communications.
• IT and Security Services: To maintain our technological infrastructure and ensure security.

These service providers are contractually obligated to handle your data securely and use it only as needed to perform their functions.

Legal Compliance and Protection

We may disclose your personal information if required by law or to protect our rights. This includes:

• Regulatory Authorities: To comply with legal obligations and regulatory requirements.
• Law Enforcement: To cooperate with law enforcement agencies in investigations.

Business Transfers

In the event of a business transaction such as a merger or acquisition, your data may be transferred to the new owners. They will continue to use your data in accordance with this Privacy Policy.

With User Consent

Your personal information may also be shared with third parties if you have given your explicit consent. For example, we may share data with partners for promotional purposes if you opt-in.

Data Security

We take extensive measures to protect your personal information from unauthorized access, misuse, or disclosure. Our security practices include:

Security Measures

• Encryption: We use SSL/TLS encryption to protect sensitive data during transmission and storage.
• Access Controls: Only authorized personnel can access personal data, based on their job responsibilities.
• Firewalls and Intrusion Detection: We employ advanced firewall systems and intrusion detection software to safeguard our network.
• Secure Data Storage: Personal data is stored in secure facilities with stringent physical and electronic protections.
• Regular Security Audits: We conduct regular audits and assessments to identify and address potential vulnerabilities.

User Responsibilities

While we strive to protect your data, you also play a role in maintaining security. We encourage you to:

• Account Security: Use strong, unique passwords and keep your login credentials confidential. Enable two-factor authentication if available.
• Report Suspicious Activity: Immediately report any suspicious activity or security concerns to our support team.

Limitations of Security

Despite our efforts, no security system is infallible. While we are committed to protecting your data, we cannot guarantee absolute security. Users should be aware of the inherent risks of online transactions and communications.

Your Rights

At SilverSands Casino, we respect your privacy and provide you with certain rights regarding your personal information. You have the following rights:

Access and Correction

You have the right to access the personal data we hold about you. If you believe that any information we have is inaccurate or incomplete, you can request corrections or updates. We will respond to your request as soon as possible, usually within a reasonable timeframe.

Right to Erasure

You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected or if you withdraw your consent. Please note that we may retain certain information as required by law or for legitimate business purposes.

Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer this data to another service provider where technically feasible.

Right to Object

You have the right to object to the processing of your personal data if it is based on our legitimate interests or for direct marketing purposes. We will cease processing your data upon your objection unless we have compelling legitimate grounds or legal obligations to continue.

Withdrawal of Consent

If you have provided consent for the processing of your personal data, you have the right to withdraw it at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] or call us at 0800 983 741. We may need to verify your identity before processing your request. We aim to respond to all requests promptly and within the timeframe required by applicable laws.

Cookies

Our website uses cookies to enhance your browsing experience, personalize content, and analyze our traffic. A cookie is a small data file that is stored on your device when you visit a website. We use the following types of cookies:

Essential Cookies

These cookies are necessary for the basic functionality of our website. They enable core features such as security, network management, and accessibility. Without these cookies, some parts of the site may not function correctly.

Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if users encounter error messages. The data collected is aggregated and anonymous, helping us improve our website's performance and user experience.

Functionality Cookies

Functionality cookies allow the website to remember choices you make, such as your language preference or region, and provide enhanced, more personalized features. These cookies can also be used to remember changes you have made to text size, fonts, and other customizable parts of web pages.

Advertising and Targeting Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by third-party advertising networks with our permission.

Managing Cookies

You can control and manage cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect your ability to use certain features of our website.

Third-Party Cookies

We may also use third-party cookies as part of our services. These cookies are set by external providers and are subject to their privacy policies. We recommend reviewing the privacy policies of these third parties for more information on their use of cookies.

Changes to Our Cookie Policy

We may update our Cookie Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we use cookies.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our services constitutes your acceptance of the revised policy.